You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.
Our acceptance of an order takes place when we send you a confirmation of acceptance of order via an Email or an SMS. We will also send you a dispatch confirmation and tracking details (wherever possible) by email. When we dispatch the order, the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
We may refuse to accept an order:
- where goods are not available.
- where we cannot obtain authorization for your payment .
- if there has been a pricing or product description error; or (d) if you do not meet any eligibility criteria set out in our terms and conditions.
Force Majeure events are defined as those outside of reasonable control, including but not limited to:
- Strikes; lockouts; industrial action.
- Civil commotion; riot; invasion; threat of or active terrorist threat; war or preparation thereof.
- Natural disasters; fire; storm; epidemics.
- Impossibility of public or private transport (including rail, air, motor, and ship) and/or failure of delivery due to road closure.
- Acts, decrees, legislation, regulation or restrictions of any governing body.
Neither party shall be liable for any failure of or delay in the performance of its obligations for the period that such failure or delay is due to any Force Majeure event.
All prices include GST (where applicable) at the current rates. We reserve the right to express the price exclusive of GST, but we shall show VAT separately and include it in the total price.
Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website.
Special bundle pricing is applicable only when the customer buys the entire bundle and the same pricing may not be available if the only specific parts of the bundle are being purchased.
Our prices are reviewed periodically.
We reserve the rights to withdraw any special pricing or discount being offered at any point in time.
Shipping and Delivery
Sports-window takes pride in ensuring that only genuine items in impeccable condition are sourced and delivered to the consumers. To achieve this, we have put in a number of systems and processes in place which include sourcing the products from authorised representatives of the brands, an extensive QC and proper packing of the product.
Depending on the location, it typically takes us 5-8 days to deliver the product. For certain locations, we may be able to offer a faster delivery at an additional cost .
Incase the Delivery of the products is likely to take more time than specified, an authorised representative of the company will get in touch with you and provide information with regards to the expected date of delivery. Incase you do not wish to wait for the product till such date, the order can be cancelled and Sports-window will refund the entire amount to the consumer within 10 working days.
We use the following companies to deliver your orders, depending on destination, package size and package weight:
Courier deliveries will require a signature on delivery, so where possible please ensure you use an address at which someone will be available to provide this. If requested, you may leave a note for a 'safe location' where the parcel may be left in your absence. This request is the responsibility of the customer, and we cannot be liable for any parcels that are lost or damaged as a result.
After the period of time as stated has been passed, please contact us at email@example.com or by WhatsApp to discuss what action can be taken.